Refund & Return Policy
Effective Date: August 28, 2026
At Usama Mobile, we want our customers to shop with confidence. This Refund & Return Policy explains the conditions under which products purchased from our store or online may be returned, exchanged, or refunded.
Store Location: Aziz Center, Shop No. 3, Raiwind, Pakistan.
1. General Return Policy
Customers should inspect their product carefully at the time of purchase. For online orders, customers should inspect the product as soon as it is delivered. Returns or refunds are only accepted when the product meets the conditions mentioned in this policy.
2. New Mobile Phones
New mobile phones may be eligible for return or exchange if:
The product has a manufacturing defect.
The product received is significantly different from the product ordered.
The wrong model or variant was delivered.
The product was damaged before delivery.
The product must be returned with its original packaging, accessories, and proof of purchase where applicable.
Once a device has been activated, used, or altered, return eligibility may be affected, except where the issue is covered by an applicable warranty or consumer protection requirement.
3. Used Mobile Phones
Used mobile phones are sold according to their condition at the time of purchase. Customers are encouraged to thoroughly check the device before completing an in-store purchase.
For online purchases, any issue should be reported to Usama Mobile promptly after delivery. The device may be inspected before a return, exchange, repair, or refund is approved.
Normal signs of use, cosmetic wear, or conditions that were clearly disclosed before purchase are not considered defects.
4. Accessories
Accessories such as:
Chargers
Charging cables
Protective cases
Screen protectors
Earphones
Other mobile accessories
may have different return or warranty conditions depending on the product. Used, installed, damaged, or customized accessories may not be eligible for return.
5. Online Orders
If you receive an incorrect, damaged, or defective product, please contact Usama Mobile as soon as possible after delivery.
For online returns, we may request:
Order details or proof of purchase
Photos or videos showing the issue
Product packaging
The complete product and included accessories
The product may need to be inspected before the return or refund is approved.
6. Non-Returnable Situations
A return or refund may not be accepted if the product has been:
Physically damaged by the customer
Exposed to water or liquid
Modified, repaired, or opened by an unauthorized person
Misused or intentionally damaged
Returned without required accessories or packaging
Damaged due to improper charging or use
Subjected to unauthorized software or hardware modifications
Normal wear and tear is generally not considered a defect.
7. Refunds
If a refund is approved, it will normally be processed using the original payment method where practical. The time required to receive a refund may depend on the payment provider, bank, or other financial institution. For cash purchases, the refund method will be discussed with the customer.
8. Exchange
Where appropriate, Usama Mobile may offer an exchange instead of a refund. An exchange will depend on product availability and the nature of the reported issue. The replacement product may be the same model or, where agreed with the customer, an alternative product of comparable value.
9. Delivery Charges
Original delivery charges may not be refundable in every situation. If the return is due to an error by Usama Mobile, such as sending the wrong product, we may cover reasonable return delivery costs.
If the return is due to a customer preference or other non-defective reason, applicable delivery or return charges may be the customer's responsibility.
10. Warranty and Refunds
If a product is covered by a specific warranty, warranty terms may apply before a refund is considered. Depending on the circumstances, Usama Mobile may provide repair, replacement, exchange, or refund in accordance with the applicable warranty and consumer protection requirements.
11. Proof of Purchase
A receipt, order confirmation, transaction record, or other valid proof of purchase may be required to process a return, exchange, warranty claim, or refund.
12. Fraudulent or Abusive Claims
Usama Mobile reserves the right to investigate suspicious or fraudulent return and refund requests.
We may refuse a claim where there is reasonable evidence of misuse, intentional damage, fraud, or abuse of this policy, subject to applicable law.
13. Changes to This Policy
Usama Mobile may update this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated effective date.
14. Contact Us
For questions regarding returns, exchanges, or refunds, please contact Usama Mobile through our available contact channels or visit our store.
Usama Mobile
Aziz Center, Shop No. 3, Raiwind, Pakistan
We appreciate your trust and aim to provide reliable products and fair customer service.